COVID-19 Measures

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If you need to cancel the hire due to COVID-19, we will offer a full refund or the option to transfer your booking. If the staff at Teddy‘s soft play need to cancel due to COVID-19, we will offer a full refund.
We encourage all customers to follow the rules and advice given by the government. 

Outdoor hires- we will only set up in private gardens where there is direct access via the side or back of the property. We will not enter any property.

The garden must be empty when setting up and packing away. (All customers must be indoors). 

Indoor hires- we will not enter the property, therefore we can do a door step delivery and you can set the equipment up. Therefore, it is your responsibility to set up the equipment in a safe environment ensuring all sharp objects are removed and furniture is pushed back out the way. Teddy’s soft play is unable to perform a risk assessment and therefore takes no responsibility for improper set up.

If anyone in the household is showing signs of COVID 19 or has shown symptoms in the 10 days prior to the hire, the hire will be cancelled and a full refund will be issued.
It is the hirers responsibility to ensure they are following the current government guidelines. Teddy’s soft play does not condone any rule breaking. 

As always we will clean the soft play to the highest possible standard and ensure we take every possible step to maintain safety.
We will sanitise our hands and ensure protective gear is worn

All payments will be via bank transfer. We no longer accept cash.