F&Q
What Deposit do you require?
We require a refundable deposit to secure the booking:
For soft play only, we ask for a £50 refundable deposit in order to secure a booking.
For bouncy castle hire (individual or hired with soft play), we ask for £80 refundable deposit in order to secure a booking.
Your deposit will be refunded to you upon collection of the equipment, should there be no damage to the Soft Play Equipment.
Package payment
Full package payment is due 4 weeks prior to event date. This is a Non-refundable amount.
Should you need to rearrange your event, the package payment can be transferred, subject to availability.
How long can I hire the soft play equipment for?
Our prices are based on a days hire with set up AM and collection no later than 5pm. If you require additional time, please contact us. There will be a late collection fee beyond this of £10 per hour. Set up time will be confirmed closer to the date or if it’s a hall hire we will accommodate the hall times.
Please note, you will need to hire the hall 1 hour either side of the party times to allow for set up and collection. Please note this is to accommodate the larger packages and any traffic delays in getting to the venue. Should you wish to book a smaller package, please contact us to discuss timings further.
How much time do you need to set up?
The time that we require to set up depends on the package you choose as well as the venue access. We advise that it can take up to 60 minutes to set up and up to 60 minutes to remove from your venue.
When is payment due?
We require payment 4 weeks prior to set up. We are unable to set up the equipment if payment has not be made. We only accept bank transfer for payments.
Weather conditions
Under no circumstances will we set up the bouncy castle if wind speed (gusts) is above 24mph.
If it is forecast to rain, we will not set up the bouncy castle.
Teddy‘s Soft Play has the right to refuse set up if there are any safety concerns.
If it is due to rain, you will need a back up option for the soft play, whether this is relocated indoors or under a gazebo. If you have no back up plan, the soft play will not be set up and no refund will be given.
Delivery fee
We charge a flat rate of £10 to cover any hires within 10 miles of PE28 3. We then charge £2 per mile beyond this.